Shipping Policy
Last updated: October 2026
Where we ship
We currently ship to all addresses in the contiguous United States (48 states + Washington, D.C.). We do not ship to Alaska, Hawaii, US territories, APO/FPO/DPO military addresses, or outside the US at this time.
Shipping rates
| Order subtotal | Shipping cost |
|---|---|
| Under $99 | $4.99 flat rate |
| $99 and over | FREE |
The exact shipping cost is shown at checkout before you pay. There are no hidden fees.
Delivery time
All items ship from stock held at our fulfillment partners’ facilities in the United States. Total delivery time has two parts:
| Step | Time |
|---|---|
| Processing (quality check & packing) | 1–3 business days |
| Transit (after shipping) | 2–5 business days |
| Total | 3–8 business days |
Business days are Monday–Friday, excluding US public holidays. Orders placed after 12:00 PM Mountain Time are processed the next business day. During peak periods (Black Friday through Christmas) processing may take 1–2 extra days; we’ll show any change on this page and in the site banner.
Where orders ship from & carriers
Orders are packed and shipped by our fulfillment partners from their facilities in the United States, using USPS, UPS or FedEx depending on your location. Items in one order may arrive in separate packages.
Tracking
When your order ships, we email you a tracking number. You can also check status on our Order Tracking page.
Lost, late or stolen packages
- If tracking shows no movement for 7 business days, or your order hasn’t arrived within 15 business days of shipping, email us and we’ll investigate with the carrier.
- If the package is confirmed lost, we’ll send a free replacement or give you a full refund — your choice.
- If tracking shows “delivered” but you can’t find it, please check with neighbors and your local post office, then contact us within 7 days and we’ll help file a claim.
Wrong address
Please double-check your address at checkout. You can change it free of charge within 6 hours of ordering by emailing us. Packages returned to us because of an incorrect address can be reshipped for the cost of shipping.
Questions
Gooberch LLC
Email: support@gooberch.com
Phone: +1 (720) 783-2831
Hours: Monday–Friday, 9 AM – 5 PM Mountain Time