Refund & Returns Policy
Last updated: October 2026
We want you to love your order. We don’t accept returns for change of mind or for choosing the wrong size or color, which helps us keep our prices low. But if something is wrong with your order, we’ll make it right — at no cost to you.
Damaged, defective or wrong items — free replacement or full refund
Contact us within 30 days of delivery if your item:
- arrived damaged or defective (holes, stains, faulty seams);
- has a printing error (misprint, faded or peeling print, design placed incorrectly);
- is not what you ordered (wrong design, size, color or garment type);
- is missing from your package.
We’ll send you a free replacement or a full refund (including shipping) — your choice. You do not need to return the item and you pay nothing.
How to request a replacement or refund
- Email support@gooberch.com with your order number.
- Attach a photo showing the problem (and the label inside the garment, if it’s a size issue).
- We reply within 1 business day and confirm your replacement or refund.
What isn’t covered
- Change of mind, or ordering the wrong size or color. Please check the size chart on each product page before ordering — if you’re unsure, email us and we’ll help you choose.
- Damage caused by washing or wear that doesn’t follow the care instructions (wash cold, inside out; tumble dry low or hang dry).
Cancellations & changes
You can cancel or change your order (size, color, address) free of charge within 6 hours of placing it by emailing us. After 6 hours your order is usually already packed or shipped and can’t be cancelled.
Refund timing
Approved refunds are issued to your original payment method within 2 business days. Depending on your bank, it can take 5–10 business days to appear on your statement.
Contact
Gooberch LLC
Email: support@gooberch.com
Phone: +1 (720) 783-2831
Hours: Monday–Friday, 9 AM – 5 PM Mountain Time