Refund and Return Policy
At Gooberch, we’re committed to ensuring your family’s satisfaction with every purchase. We understand that sometimes things don’t work out as planned, so we’ve created a straightforward and family-friendly return and refund process.
Order Cancellations:
Time Frame: You can cancel your order within 6 hours of placing it.
• Process: Email us at [email protected] with your order details.
• Note: A 10% cancellation fee may apply to cover processing costs.
Returns and Refunds:
Our “Family Happiness Guarantee” lasts for 30 days after delivery. We accept returns for the following reasons:
• Product arrives damaged or defective
• Significant difference from ordered design, size, or material
• Incorrect item delivered
How to Initiate a Return:
- Email [email protected] within 30 days of delivery
- Include your order number and reason for return
- Attach photos of the item (if applicable)
- Wait for our confirmation and return instructions
Return Guidelines:
• Items must be unworn, unwashed, and unaltered
• Original tags and packaging must be intact
• Customer is responsible for return shipping costs
Refund Process:
• Once we receive and inspect the return, we’ll process your refund within 2 business days
• Refunds include the original purchase price and initial shipping fee
• Please allow 3-7 business days for the refund to appear in your account
Family-First Customer Service:
Have questions or concerns? Our family-oriented support team is here to help! Contact us at [email protected], and we’ll respond within 1-2 business days.
Remember, at Gooberch, we’re not just selling clothes and Tumblers – we’re fostering family connections. We want every interaction with us to reflect the care and love you share with your family.
Thank you for being part of the Gooberch family!